Privacy Policy

Effective Date: June 1, 2025

Last Updated: June 1, 2025

bookarlo.com

Your privacy matters to us. This Privacy Policy explains how Bookarlo ("we", "our", "us") collects, uses, shares, and protects your personal information when you use our event booking platform at bookarlo.com. Please read this carefully.

Contents

1. Who We Are
2. Information We Collect
3. How We Collect Information
4. How We Use Your Information
5. Legal Basis for Processing
6. Sharing of Information
7. Payment & Financial Data
8. Cookies & Tracking
9. Data Retention
10. Data Security
11. Your Rights
12. Children's Privacy
13. International Transfers
14. Third-Party Links
15. Event Organiser Responsibilities
16. Marketing Communications
17. Changes to This Policy
18. Contact Us

01 Who We Are

Bookarlo is an online event discovery and ticketing platform operated by Rasajay Bookarlo Digital Pvt. Ltd., registered in India. Our platform connects event organisers with attendees across concerts, conferences, workshops, sports events, and more.

For the purposes of data protection law, Bookarlo acts as both a data controller (for user account data) and a data processor (when processing attendee data on behalf of event organisers).

Website: https://bookarlo.com
Registered Address: Rasajay Bookarlo Digitak Pvt. Ltd.., Kerela, India

02 Information We Collect

We collect several categories of personal information depending on your use of the platform:

CategoryExamplesRequired?

Identity Data

Full name, username, date of birth, gender

Yes

Contact Data

Email address, phone number, postal address

Yes

Account Data

Password (hashed), profile photo, preferences

Yes

Booking Data

Events booked, ticket types, seat numbers, QR codes

Yes

Payment Data

Partial card details, billing address, transaction IDs

Yes

Communication Data

Support messages, reviews, chat logs

Optional

Technical Data

IP address, browser type, device ID, OS, cookies

Automatic

Usage Data

Pages visited, search queries, time on site, clicks

Automatic

Location Data

City/region (from IP or opt-in GPS)

Optional

Social Data

Profile data from Google/Facebook login (if used)

Optional

Organiser Data

Business name, GST/PAN, bank account details, event details

Organisers only

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for a particular event (e.g. age-verified events) and you have given explicit consent.

03 How We Collect Information

We collect your information through:

• Direct interactions:  When you register an account, book tickets, list an event, fill out forms, or contact support.
• Automated technologies:  Cookies, web beacons, pixels, and server logs automatically collect technical and usage data as you navigate our platform.
• Third-party sources:  Social login providers (Google, Facebook), payment processors, analytics services, and fraud prevention partners may share data with us.
• Event organisers:  Organisers may upload attendee lists or share information about ticket purchasers for events hosted on Bookarlo.
• Public sources:  Publicly available information such as social media profiles when relevant.

04 How We Use Your Information

We use the personal information we collect for the following purposes:

• Account management: Creating and managing your Bookarlo account, verifying your identity, and maintaining account security.
• Booking fulfilment: Processing ticket purchases, issuing booking confirmations, and generating QR code entry passes.
• Payment processing: Charging the correct amount, processing refunds, and detecting fraudulent transactions.
• Event communications: Sending booking confirmations, event reminders, cancellation notices, and important updates about events you have booked.
• Customer support: Responding to your queries, resolving disputes, and improving support quality.
• Platform improvement: Analysing usage patterns to improve features, performance, and user experience.
• Personalisation: Recommending events based on your interests, location, and past bookings.
• Marketing: Sending promotional emails and notifications about new events, offers, and features (with your consent where required).
• Legal compliance: Meeting obligations under Indian law, including the Information Technology Act, 2000, and applicable consumer protection laws.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, abuse, or security incidents.
• Analytics & research: Understanding market trends and improving our event discovery algorithms.
• Organiser payouts: Calculating and disbursing earnings to event organisers via our payment system.

05 Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so:

• Contractual necessity: Processing required to perform our contract with you (e.g. fulfilling a ticket booking).
• Consent: Where you have given clear, informed consent (e.g. marketing emails, location access).
• Legitimate interests: Where processing is in our or a third party's legitimate interests and not overridden by your rights (e.g. fraud prevention, platform analytics).
• Legal obligation: Where processing is required to comply with applicable law (e.g. tax records, law enforcement requests).

Note: Where we rely on consent, you have the right to withdraw it at any time without affecting prior processing. See Section 11 for how to exercise your rights.

06 Sharing of Information

We do not sell, rent, or trade your personal information. We may share it in the following circumstances:

• Event Organisers: When you book a ticket, the organiser of that event receives your name, email, phone number, and booking details necessary to manage entry and communicate with attendees.
• Payment Processors: We share payment information with authorised processors (e.g. Razorpay, PayU, Stripe) who are bound by strict data security standards.
• Service Providers: Trusted vendors providing email delivery, cloud hosting, analytics, customer support, and fraud detection services — bound by data processing agreements.
• Legal Authorities: When required by law, court order, or government authority, or to protect the rights, property, or safety of Bookarlo, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.
• With Your Consent: For any other sharing not listed here, we will ask for your explicit consent.

All third-party processors are contractually obligated to use your data only as instructed by us and to maintain appropriate security measures.

07 Payment & Financial Data

All payment transactions on Bookarlo are processed by PCI-DSS-compliant third-party payment gateways. We do not store full credit or debit card numbers on our servers.

We retain:

• The last four digits of your card number for reference purposes
• Transaction IDs and timestamps for accounting and dispute resolution
• Billing address for fraud prevention and tax compliance

For event organisers, we collect bank account details and PAN/GST information solely for the purpose of processing payouts and complying with Indian tax regulations (TDS deduction under Income Tax Act).

Refunds: When you request a refund, we process it through the original payment method. Refund timelines depend on the organiser's cancellation policy and your bank's processing times. Full details are in our Refund Policy.

08 Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our platform. The types we use include:

Cookie TypePurposeCan You Opt Out?

Essential

Login sessions, cart/booking state, security tokens

No (required)

Functional

Language preferences, remembered searches

Yes

Analytics

Google Analytics, page views, funnel tracking

Yes

Marketing

Retargeting ads, campaign performance (Meta Pixel, Google Ads)

Yes

You can manage cookie preferences via our Cookie Settings banner on first visit or through your browser settings. Note that disabling essential cookies may prevent core features from functioning.

09 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Account data: Retained for the duration of your account and up to 3 years after account deletion.
• Booking records: Retained for 7 years for accounting and legal compliance purposes.
• Payment records: Retained for 7 years as required under the Companies Act and GST regulations.
• Support communications: Retained for 2 years after resolution.
• Marketing data: Retained until you unsubscribe or withdraw consent.
• Technical/log data: Retained for up to 12 months.

When data is no longer required, we securely delete or anonymise it.

10 Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, loss, or misuse:

• HTTPS encryption (TLS 1.2+) for all data in transit
• AES-256 encryption for sensitive data at rest
• Bcrypt hashing for stored passwords
• Two-factor authentication (2FA) available for all accounts
• Regular penetration testing and security audits
• Role-based access controls and least-privilege principles for staff
• Secure, redundant cloud infrastructure with automated backups
• PCI-DSS compliant payment processing

Data Breach: In the event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and report it to the relevant authority as required by law.

No method of transmission over the internet is 100% secure. While we strive to use best-in-class security, we cannot guarantee absolute security.

11 Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format to transfer to another provider.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing.
• Right against Automated Decisions: Not to be subject to solely automated decisions (including profiling) that significantly affect you.

To exercise any of these rights, contact us at privacy@bookarlo.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

12 Children's Privacy

Bookarlo is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.

Certain events on our platform may be restricted to users aged 18 or above. It is the responsibility of the event organiser to enforce age restrictions at the venue.

If you believe a child under 13 has provided us with personal information without parental consent, please contact us at privacy@bookarlo.com and we will promptly delete such data.

13 International Data Transfers

Bookarlo is based in India and primarily processes data on servers located in India. Some of our service providers (e.g. cloud infrastructure, analytics) may process data in other countries.

Where data is transferred outside India, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) with overseas processors
• Adequacy decisions where applicable
• Compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) requirements for cross-border transfers

14 Third-Party Links

Our platform may contain links to third-party websites, event venue websites, social media platforms, or partner services. This Privacy Policy does not apply to those third-party sites.

We encourage you to review the privacy policies of any third-party sites before providing them with your personal information. We are not responsible for the privacy practices of third parties.

15 Event Organiser Responsibilities

Event organisers who use Bookarlo to sell tickets and manage attendees have independent responsibilities regarding personal data:

• Organisers must have a lawful basis for processing attendee data they receive via Bookarlo.
• Organisers must only use attendee data for the event management purpose for which it was collected.
• Organisers must maintain appropriate security measures for any attendee data they access.
• Organisers must not sell, share, or use attendee contact details for unsolicited marketing without consent.
• Organisers must comply with all applicable data protection laws in their jurisdiction.
• Organisers are responsible for publishing their own privacy policy where required.

Bookarlo is not responsible for how organisers use attendee data outside our platform. If you have concerns about how an organiser is using your data, please contact us and we will investigate.

16 Marketing Communications

With your consent, we may send you:

• Event recommendations based on your interests and location
• Promotional offers and early-bird ticket alerts
• Bookarlo product updates and new feature announcements
• Curated event newsletters

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your notification preferences in Account Settings → Notifications
• Contacting us at privacy@bookarlo.com

Opting out of marketing will not affect transactional emails related to your bookings (confirmations, reminders, receipts), which are necessary for our service.

17 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered users for significant changes
• Display a notice on our platform for at least 30 days

We encourage you to review this policy periodically. Continued use of Bookarlo after changes are posted constitutes your acceptance of the updated policy.

18 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Team:

Bookarlo Privacy Team

Email: privacy@bookarlo.com

Data Requests: bookarlo.com/data-request

Post: Data Protection Officer, Rasajay Bookarlo Digital Pvt. Ltd., India

Response Time: We aim to respond to all privacy requests within 30 days.