This Refund Policy explains how refunds are handled for ticket purchases made on Bookarlo.

By purchasing a ticket through Bookarlo, you agree to this Refund Policy.

1. General Policy

All refund requests are subject to the specific Event Organiser’s refund policy.

Bookarlo acts as a technology platform connecting users with event organisers and does not independently determine refund eligibility unless required by law.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

• Event cancellation by the organiser
• Significant change in event details (date, venue, or time)
• Duplicate payment or accidental multiple bookings
• Technical error resulting in incorrect charges
• Government restrictions or force majeure events (where applicable)

3. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• Change of mind after purchase
• Failure to attend the event
• Late arrival or missed entry
• Violation of event rules resulting in denied entry
• Tickets marked as “non-refundable” by the organiser
• Resale or transfer of tickets (if not permitted)

4. Event Organiser Refund Policy

Each event organiser may define their own refund rules, including:

• Refund eligibility window
• Partial or full refunds
• Cancellation charges
• Credit-based refunds instead of cash refunds

These policies are displayed on the event page before purchase.

5. Refund Process

If you are eligible for a refund:

• Refund requests must be submitted through your Bookarlo account or support team
• Required details include booking ID, email, and reason for request
• Bookarlo will forward eligible requests to the organiser (if applicable)
• Approved refunds are processed to the original payment method

6. Refund Timeline

Once approved:

• Refunds are typically processed within 5–10 business days
• Bank processing times may vary depending on your payment provider
• Some refunds may take up to 14 business days

7. Service Fees

• Convenience or platform fees may be non-refundable unless required by law
• Payment gateway charges may also be non-refundable
• Organiser-specific deductions may apply where stated

8. Cancellations by Bookarlo or Organiser

If an event is cancelled:

• You are entitled to a full refund (unless otherwise stated by law)
• Refunds will be processed automatically where possible
• You may be offered credit or rescheduling instead of cash refund (optional by organiser)

9. Partial Refunds

Partial refunds may be issued when:

• Only part of an event is cancelled
• Multi-day events are partially completed
• Tiered ticket benefits are partially delivered

10. Chargebacks

If you initiate a chargeback with your bank:

• Your Bookarlo account may be temporarily suspended
• You may be required to provide proof of purchase
• Refund eligibility will still be reviewed under this policy

11. Fraud & Abuse

Bookarlo reserves the right to deny refunds in cases of:

• Fraudulent transactions
• Abuse of refund system
• Repeated unjustified refund requests
• Fake or duplicate accounts

12. Contact for Refunds

For any refund-related queries, contact us:

Email: support@bookarlo.com
Website: https://bookarlo.com
Response Time: 24–72 hours

13. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated date.

Continued use of Bookarlo after updates means you accept the revised policy.